Tweet requests for City and County of San Francisco Government information and services. Choose how to contact us 24 x 7. Call 3-1-1, visit, or download the new SF311 Mobile App on App Store or Google Play, or Tweet your request to SF311.

Remember, for a police, fire, medical, or other emergency, call 911 immediately. Tweets are not monitored all the time and cannot be used for emergency requests.

Sending Public Requests to SF311

You can always send a Public Mention by including "@SF311" in your Tweet.

Other people can view your request and response from SF311.

Sending Private Direct Messages to SF311

To keep your information private, send a Direct Message. We allow Direct Messages from anyone, see the Twitter instructions on sending Direct Messages at:

Now you can send SF311 Direct Messages:

  • Add "@SF311" at beginning of your Tweet
  • Include request details including location when it applies

SF311 Replies

SF311 will confirm your request by providing a Service Request number, answer your question, or request additional information. Twitter is a third party service and the City and County of San Francisco cannot guarantee its availability or response time.

Still Have Questions about SF311 on Twitter?

Visit our Twitter FAQ.

Tweets by @SF311