The 311 Customer Service Center is committed to providing quality service and strives to consistently meet your expectations by providing excellent service in a positive and timely manner.

We would like to know how satisfied you are with our services and have created a short survey that should take no more than a minute of your time. This survey will provide us with valuable information about how we are doing and you will be able to comment on both our traditional telephone services and our expanded self service offerings. Please take a moment to complete this survey.

If something is not working for you, either on our site or somewhere else,

please provide contact information so we can follow up!

Launch the Satisfaction Survey

Please feel free to include any additional comments or suggestions that will help us serve you better. Your comments are important to us and we encourage you to provide us with your thoughts and opinions.

Thank you,

The 311 Executive Management team

Nancy Alfaro


Andy Maimoni

Deputy Director

Kevin Dyer

Call Center Manager

Dial 3-1-1 (within SF only) or (415) 701-2311; TTY (415) 701-2323