311 Explorer - See Service Requests around your neighborhood.

The following four data sets can be found on DataSF ( You can view the full data by clicking on the name of the data set under the San Francisco Data logo or where it says 'View Source Data'. This link has information about Working with Datasets (, such as filtering and downloading the data.

CALL CENTER SCORECARD.  Includes information about calls made to SF311, including:  (1) number of calls answered, (2) service level (percentage of calls answered within 60 seconds), (3) average speed of answer (number of seconds to answer the call), and (4) transferred calls (percentage of calls transferred to another agency).

TOP ARTICLES REFERENCED.  Articles were referenced in the month(s) shown.

SERVICE REQUEST LIST. Shows detail of SF311 service requests created by phone, web, mobile, and Twitter since 2008.

SERVICE REQUESTS BY CHANNEL. Compares number of cases created by phone, web, mobile, and Twitter.