2018 |2007 |2006 | 2005 | 2004 | Pre-2004
2018
Deployment of the mobile field app 'Connected Worker' which allows staff to receive requests in the field on their handheld device and close the requests with photos. 4/27/18
Director Nancy Alfaro announced that 311 reached a major milestone when it took its 20 millionth call. 4/12/18
Addition of 'Blocked Driveways and Illegal Parking' service to the 311 mobile app allowing citizens to report Blocked Driveways, Double Parking, and Other Illegal Parking. 4/9/18
2017
Introduction of an 'Events Calendar' on the sf311.org website with 23 city departments contributing content and public event information. 7/1/17
19 millionth call answered. 3/16/17
2008
Mayor Gavin Newsom and City Administrator Edwin Lee Appoint Nancy Alfaro as the Director of the 311 Customer Service Center
January 4, 2008
2007
Mayor Gavin Newsom and City Administrator Edwin Lee Appoint Ed Reiskin as the Director of the City's New 311 Customer Service Center
July 20, 2007
Public Launch
March 29, 2007
2006
Construction Complete
September, 2006
Invitation to People with Disabilities for Work Station Demonstration
May, 2006
311 Lease Approved
March, 2006
2005
3-1-1 Customer Service Center Internal Citywide Project Kick-off
September, 2005
311 Project Kick-Off
July, 2005
311 Budget Approved
June, 2005
2004
Gartner Service Assessment
September, 2004
Pre-2004
Board of Supervisors R.694-03 - 311 Program
October, 2003
Board of Supervisors Status Hearing
February, 2003
October, 2002
ECD/DTIS Proposal
March 2002
Non-Emergency Dispatch Service Report
July, 2000
311 Chicago Tour
Summer 1999
| Press Releases: |
| October 2, 2014 - City Leaders Ready for Busy October; Urge the Public to Call 9-1-1 for Emergencies Only; Use 3-1-1 for Everything Else |
| August 8, 2013 - Mobile Apps for Android and Apple IOS released - Mayor Lee Launches New Open311 Platform |
| September 2, 2011 - SF Weekly Web Awards 2011 - Best Local Government Site Winner: San Francisco 311 |
| March 2011 - The Bold Italic - Calls on 311 |
June 1, 2010 - Public Technology Institute - San Francisco 311 Designated as Citizen-Engaged Community |
| June 2, 2009 Press Release - Mayor Newsom Announces 311 Services using Twitter |
Dec 11, 2008 - Mayor Newsom Introduces new 311 Online Services (Watch the Mayor's video introduction (youtube) | Press Release) |
| June 25, 2008 Press Release - Mayor Newsom Announces 3 Millionth Call To 311 |
| March 12, 2008 Press Release - Mayor Newsom Announces 2 Millionth Call To 311 |
| October 24, 2007 Chronicle/SFGate article, SAN FRANCISCO 311 phone center marks millionth call |
| October 23, 2007 SFGTV - Mayor's Press Conference on One Million Calls to the 311 Customer Service Center |
| September 4, 2007 Chronicle/SFGate article, ON THE JOB: Pig balls and stuck skunks: A 311 customer service rep has a window onto San Francisco's secret heart. |
| August 27, 2007 Examiner article, Call center a boon to S.F. |
| 311 on Channel 7 News |
| March 30, 2007 Chronicle article, Dial 311 -- for everything but emergencies |
March 30, 2007 Examiner article, Call 311, get a live operator 24x7 |
March 29, 2007,Mayor's 311 Press Release |
| March 27, 2007 Examiner article, City Hall does customer service? |
| 311 SFGTV Teaser Video |
| 311: Revolution Video |
| 311 Presentation (PowerPoint) |